FREQUENTLY ASKED QUESTONS
FOR DOGS: Kennels at Coventry Pet Resort are indoor/outdoor and are comprised of two adjoining areas. The indoor areas for large dogs afford each dog with personal space to relax, nap, and eat meals and snacks. The indoor area is connected to an outdoor area that allows dogs to exercise and enjoy the outdoors if he or she desires to do so.
FOR CATS: Coventry Pet Resort offers a separate cattery for our feline guests to provide a relaxed and stress-free environment, complete with soothing music, 24 hours a day.
Each guest is provided with an individual condominium with multiple levels for lounging and playing. Duplex suites are also available on a limited basis.
WHAT VACCINATIONS ARE REQUIRED?
For safety reasons, all canine guests are required to show proof of current Rabies and DHLPP (distemper, hepatitis, leptospirosis, parainfluenza, and parvovirus). In addition, we require immunization for Bordetella (a vaccine that may help prevent canine cough) within 6 months of your visit.
Feline guests are required to show proof of current Rabies and FVRCP (feline rhinotracheitis, calici virus, and panleukopenia).
DO YOU HAVE AGE RESTRICTIONS FOR BOARDING?
Yes. For their safety, we require that puppies be at least 4 months of age. This is the minimum age at which they are fully vaccinated. Because of the needs of young puppies, we recommend that they board at your veterinarian’s.
WHAT KIND OF FOOD DO YOU PROVIDE?
We serve Canidae and Felidae all natural dog and cat foods. We try to keep our guests on the same feeding schedule that they have at home. We generally serve our guests meals in the morning and late afternoon, but we will accommodate special needs or requests. MAY I CALL TO CHECK IN ON MY PETS? Please feel free to contact us at any time during regular business hours to check on your pet. We’ll be happy to give you an update! At present, our focus is on providing outstanding, caring service for our dog and cat guests. For this reason, we provide boarding for dogs and cats only at this time.
MAY WE BRING OUR OWN FOOD?
Of course. Personal food should be separated and measured by individual meals in zip lock baggies, labeled and pre-packaged for each meal so that we may provide the same amount that your pet is accustomed to receiving.
MAY WE BRING OUR OWN BEDDING?
For sanitary and pest control reasons, we provide all Coventry Pet Resort guests with our comfy (doggy hammock beds) and hypo-allergenic blankets that are changed and laundered daily.
WHAT ABOUT TOYS?
You are welcome to bring your pet’s toys from home. Please limit the number of toys to no more than two, and we ask that you not provide any toy smaller than a tennis ball. Personal belongings should be permanently labeled with the pet’s first and last name prior to arrival. Once again, we always try our best, but we cannot be responsible for the safe return of toys, so please, nothing valuable or one-of-a-kind.
MY PET REQUIRES MEDICATIONS. CAN YOU GIVE THEM TO HIM/HER?
Yes. All required medications will be administered for a small fee. We request that all medications be labeled with your pet’s first and last name and in their original container. We will also want to know about any special health concerns.
WILL MY PET REQUIRE A FLEA AND TICK TREATMENT?
We want to maintain a pest-free environment so all pets are inspected at check-in for signs of fleas and ticks. If detected, we offer a single treatment of Frontline. Cost will be determined by the size of your pet.
WILL MY PETS BE PLACED WITH OTHER PETS?
No. Pets from different families are never boarded together. Each pet enjoys his or her own personal space and interacts with
CAN MY PETS STAY TOGETHER?
Yes. Family members may stay together. However, in the event of a “disagreement,” we will separate pets for their safety.
WHY DO YOU REMOVE MY PET’S COLLAR?
We remove collars for safety purposes.
I’LL BE ARRIVING LATE BUT WANT MY PET WITH ME AS SOON AS POSSIBLE. CAN I MAKE ARRANGEMENTS TO HAVE SOMEONE ELSE PICK HIM/HER UP FOR ME?
Yes. You may have someone else pick up your pet as long as we have your written authorization, the name of the person on file, and payment arrangements have been made in advance.
IS SOMEONE ON THE PREMISES AT NIGHT?
Yes. A
WHAT IF MY PET SHOULD BECOME ILL WHILE IN YOUR CARE?
Using the personal information you provided us,
HOW DO YOU KEEP TRACK OF SO MANY PETS?
Each guest receives a card for identification purposes when checking in. This identification card contains important personal information and care instructions and accompanies your pet throughout his/her stay.
DO YOU BOARD ONLY DOGS AND CATS?
DO YOU REQUIRE RESERVATIONS?
Reservations allow us to staff appropriately to provide the utmost in service and care for you and your pets! We request that you make reservations as much in advance of your pet’s visit as possible. Although we attempt to accommodate all requests for boarding, we do experience certain “peak periods,” generally occurring around busy holiday periods and traditional summer vacation months.
CAN MY PET BECOME ILL FROM BOARDING?
Yes. Even though we take every precaution to protect your pet from being exposed to disease while staying at Coventry Pet Resort, it is possible for them to contract an airborne illness from another pet.
This is why current vaccinations are mandatory and why we have transitioned to a 6 month regimen for Bordetella (K-9 cough). To further reduce the risk, we use disposable bowls that are used once and discarded and practice meticulous sanitation, using the same type of disinfectant as is used in a human hospital.
Think of sending your child to school: you may have seen to it that s/he has received that season’s flu vaccine, takes his vitamins and has proper nutrition and rest. Despite your best efforts, s/he still may contract a cold or flu, possibly a strain that was not included in the vaccine.
I’D LIKE TO COME FOR A TOUR. IS THAT O.K.?
Absolutely! You are welcome to stop in and visit anytime during normal business hours, seven days a week. No appointment is necessary.
We reserve the right to deny admittance to pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior.
We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and\or additional time in order that we may deliver proper care. Upon admission for services, your signature of contract acknowledges your awareness and acceptance of our policies.
All pets arriving must be in good health with vaccination records current. Any pet with signs of pest infestations will be bathed and dipped at the owner’s expense.